Box Office Associate (Seasonal, April-June)

POSITION
The Box Office Associate’s role is to focus on providing exemplary customer service to all patrons of the PSO by selling individual tickets, subscriptions, and performing customer assistance both over the phone and in person. This is a part-time, temporary position whose primary purpose is to operate the box office during the Princeton Festival in June 2024 plus a paid training period April-May 2024. This position reports to the Box Office Manager.
 

ESSENTIAL JOB FUNCTIONS

• Sell tickets and season subscriptions in person at the box office and over the phone.
• Assist customers with purchase decisions.
• Provide customer service to patrons with ticketing issues, including lost, stolen, or damaged tickets.
• Answer box office telephone and respond to customer questions regarding events and ticket operations, and assist patrons in finding seat locations on seating diagrams.
• Be well-versed in all PSO offerings including discounts, promotions, ADA services, and ticket packages/subscriptions.
• Maintain knowledge of performance venues including parking, directions, and accessibility.
• Operate Patron Manager ticketing system.
• Stay current on events scheduled for the Festival and other PSO programs.
• Collect complete and accurate data from customers.
• Assist with day-of show walk-up sales and will call distribution.

COMPENSATION
This is a part-time, temporary position for the Princeton Festival in June 2024 with a paid training period April-May 2024. 

Training Period: This position must be available to work in the PSO office during the week, as well as concert days for the 2024 Spring Season. 

Pay: $18/hour

Required Hours:

• 8 hours per week for approximately 6 weeks 
  • Office Hours are Monday-Friday, 9 am – 5 pm
• Concert dates:
  • Saturday, May 11, 2024: 3 pm – 11 pm
  • Sunday, May 12, 2024: 11 am – 7 pm
     

During the Princeton Festival: The Princeton Festival takes place June 7-22, 2024. This position must be available to work six days a week, minimum 6 hours per day during those dates. Total hours will be approximately 40 hours/week. 

Pay: $18/hour

Shifts will occur within the following hours:

• Office Coverage Every Day: 9 am – 5 pm
• Event Coverage Mondays - Saturdays: 3 pm – 9 pm
• Event Coverage Sundays: 12 pm – 6 pm

Applications will be reviewed beginning February 26th, and will continue until all positions are filled. 

For the complete job description and application requirements, please refer to the PDF below.